Any advice on the following would be appreciated!

We run a dance school.
In our terms of enrolment, it is stated - "Fees for children are term fees only. No refunds will be made in respect to withdrawal from group lessons."

Now, take the case that a child is signed up and paid for the term (anything from $150 to $500 depending on their level), attends for 1 or 2 weeks and then discontinues classes for personal reasons.

In our personal heart of hearts, we understand their reasons and want to give a refund. But to do so would be going against our Terms of Enrolment, and possibly would not be good business practice(??) Should we give a goodwill refund of half the fee? Or no refund at all?

Please share your ideas!

Thanks

Well said bizresearcher, I completely agree with that. If you have made the rules then you can also change them. I would also advise you to put in a clause stating that these rules are subject to change any time at the will of the author. This will also help you to make any type of modifications that you might need to do so in the future.

http://www.logodesignconsultant.com

Vilmarie Budde

I feel a refund should be issue only if it is a medical or a situation not controllable by a person other than that no refund should be made if that is your enrollment policy. Maybe you need to specify the only reasons you will give refund on your enrollment form just to cover yourself