According to Liz Jazwiec, service excellence isn't about improving outcomes and results; nor is it about treating customers like royalty. Here, she spotlights six myths about customer satisfaction that may be keeping you from receiving the excellent customer satisfaction ratings you deserve.
A desktop publisher gets portfolio-building ideas from Laura Wiegert of Creative Consultants. Plus some tips on how to get that first customer.
For small business ideas, get inspired by Profiles of gutsy entrepreneurs who followed their dreams. You can, too!
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Now you can demonstrate your business wisdom by posting your own article in our CyberSchmooz forum! CyberSchmooz
Working alone at home? Looking for new ideas or ways to juggle work & family demands? Come on over to the Working at Home forum and see how others are dealing with the same issues. CyberSchmooz
What is one thing you would like to change regarding your small business? Chances are there are a number of things you would love to tweak or even change entirely from time to time. When it comes to your employee work schedules, do they run as smooth
Many Professions and trades want to stand out in the crowd. In order to maintain a world class team, a company or group you need to avoid certain characteristics in order to ensure optimum performance. The task of your company’s customer service is
You thought starting your business was tough. But now running it day after day is even more of a challenge. find out more
For small business grants, visit Idea Cafe's Small Business Grant Center. find out more
Browse through our extensive list of free Small & Medium Business magazines, white papers, downloads and podcasts. View all FREE Trade Publications
The Net Economy - for a business interested in economic trends