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Six Myths That Undermine Customer Satisfaction

According to Liz Jazwiec, service excellence isn't about improving outcomes and results; nor is it about treating customers like royalty. Here, she spotlights six myths about customer satisfaction that may be keeping you from receiving the excellent customer satisfaction ratings you deserve.

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Hiring Help for Small Business from Idea Cafe

Small Business ExpertStay out of hot water when interviewing! Read legal biz expert, Jeff Pollack's list of "don't ask these questions during an interview" in

For small business ideas, get inspired by Profiles of gutsy entrepreneurs who followed their dreams. You can, too!
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karmi soder NewboRN-Solutions.comSan Francisco, CA
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jerry flynn ComInvest.orgNYC, NY
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marji stone Marji stoneSanford, FL, 
garlon davis WXGP Enterprise LLCJacksonville , FL
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isaac raz Segbay LLC Fort Lauderdale, FL

Small Business Forums

Show Me the Money!

Belly up to the Financial Feasts table and talk turkey about money... what to look for, where & how? All money talk is fair game. CyberSchmooz

E-Biz Buzz

If you're not doing business online - are you left behind? Get and give info and help. CyberSchmooz

Join the Buzz on the Perks (and Jerks) of Running a Small Biz.

Working alone at home? Looking for new ideas or ways to juggle work & family demands? Come on over to the Working at Home forum and see how others are dealing with the same issues. CyberSchmooz

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What Really Drives Serial Entrepreneurs?

Being a serial entrepreneur requires taking great risks without any promise of reward, flourishing in the face of repeated stress and uncertainty and, often, dealing with unfamiliar tasks and industries. Though making a career based on constant chang

Freelancers - Are you charging enough?

Most freelancers take a sizeable pay cut when they become their own boss, and this is at least partly down to undercharging. Freelance rates can seem extortionate, particularly to someone not used to putting such a well-defined value on their time (p

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