According to Liz Jazwiec, service excellence isn't about improving outcomes and results; nor is it about treating customers like royalty. Here, she spotlights six myths about customer satisfaction that may be keeping you from receiving the excellent customer satisfaction ratings you deserve.
Stay out of hot water when interviewing! Read legal biz expert, Jeff Pollack's list of "don't ask these questions during an interview" in
For small business ideas, get inspired by Profiles of gutsy entrepreneurs who followed their dreams. You can, too!
View all profiles
Belly up to the Financial Feasts table and talk turkey about money... what to look for, where & how? All money talk is fair game. CyberSchmooz
If you're not doing business online - are you left behind? Get and give info and help. CyberSchmooz
Working alone at home? Looking for new ideas or ways to juggle work & family demands? Come on over to the Working at Home forum and see how others are dealing with the same issues. CyberSchmooz
Being a serial entrepreneur requires taking great risks without any promise of reward, flourishing in the face of repeated stress and uncertainty and, often, dealing with unfamiliar tasks and industries. Though making a career based on constant chang
Most freelancers take a sizeable pay cut when they become their own boss, and this is at least partly down to undercharging. Freelance rates can seem extortionate, particularly to someone not used to putting such a well-defined value on their time (p
You thought starting your business was tough. But now running it day after day is even more of a challenge. find out more
For small business grants, visit Idea Cafe's Small Business Grant Center. find out more
Browse through our extensive list of free Small & Medium Business magazines, white papers, downloads and podcasts. View all FREE Trade Publications
AV Video Multimedia Producer - for a multimedia producer