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Lobby Marketing Mix topic #1442

Subject: "Need suggestions on customer behavior..." Previous topic | Next topic
webdivaTue Jul-07-09 11:38 AM
 
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"Need suggestions on customer behavior..."


          


I am making an "exit page" for one of my sites that allows me to ask the visitor why they are leaving or to offer something that peaks their interest when that interest has failed. What do I need to offer or ask? What would be better--a quick survey with a gift or a special offer to funnel them back to a sale? Any ideas?





"The more you know, the more you don't know."
http://www.How2BooksandVideos.com

  

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Replies to this topic
Subject Author Message Date ID
RE: Need suggestions on customer behavior...
Jul 08th 2009
1
RE: Need suggestions on customer behavior...
Jul 08th 2009
2
      RE: Need suggestions on customer behavior...
Aug 06th 2009
3
RE: Need suggestions on customer behavior...
Aug 09th 2009
4

PepperfireWed Jul-08-09 05:47 AM
 
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#1. "RE: Need suggestions on customer behavior..."
In response to Reply # 0


          

You know, I don't have one of these on my site for one reason and one reason only. I hate them.

I have a pop-up blocker to prevent such things from happening, and when they get through, it really ticks me off.

I don't know if those thoughts will have any bearing on your exit page, but that's how I feel about them.

T

Tina Brooks, VP Marketing
Brooks Pepperfire Foods, Inc.
Makers of Peppermaster Hot Sauces
http://www.peppermaster.com

Eat more peppers!

  

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webdivaWed Jul-08-09 06:17 AM
 
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#2. "RE: Need suggestions on customer behavior..."
In response to Reply # 1


          

Thanks, Tina, I feel the same way BUT a quick click to "cancel" is all it takes. You must understand that after seeing 30-40 abandoned shopping cart entries I am dying to get someone to tell me what sent them on their way. Since they are leaving anyhow, one more note asking for their opinion will make me know what needs to be changed! The "rate my site" button has given me a few comments that have been a world of help.
Why not reward those who let off some steam and tell me what they think? They may even get free shipping or something. Their opinion is really, really important to me.


The more you know, the more you don't know.
http://www.How2BooksandVideos.com

  

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jared_gibbsThu Aug-06-09 12:12 AM
 
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#3. "RE: Need suggestions on customer behavior..."
In response to Reply # 2


          

I would recommend installing google analytics, if you haven't already. Among many other features, it will tell you what page(s) are the last page people visit. Though it won't tell you why people are leaving, at least you'll figure out your problem pages.

Google it. Analytics is free. HTH

  

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dmkeith2Sun Aug-09-09 02:56 AM
 
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#4. "RE: Need suggestions on customer behavior..."
In response to Reply # 0


          

I would ask them to provide their email for your newsletter and receive a free gift after newsletter confirmation.

Respectfully,
Donnie Keith
VeteranWebDesign

  

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Lobby Marketing Mix topic #1442 Previous topic | Next topic
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