Hello all!
I'm new here and looking for help so that I can respond to this client who continues to question my fees. I'm a graphic designer and although I appreciate the business, I find it a little insulting that every time I give this client a price, he questions it.

How would you respond? I know what I want to say but I think I'm so mad and frustrated, I can't think of the words!

Your prices are what they are. Stick to them... unless they are a good customer and don't cause you any problem. You can always raise your price on problem customers (I've done it many times because they are the ones who will cost you more in the long run) and you can lower it for others who are repeat customers and don't come back to you with unwarranted problems.

After viewing your links (only two of them work) it seems that you are fair in what you charge.

Are they complaining about custom changes or the set prices?

I would consider doing the "Walk Away" with them. Unless they are a million dollar client, then just tell them that you don't think that you can work with them any longer. Tell them that it just takes too much time to have to justify every penny with them and that you would rather have them find another place that they feel is better suited to working with them. If they leave... bubye. If they continue coming back, then you have already set the ground rules... and I doubt that they will ever complain again anyway.

Good luck, you do nice work.

Jeff



Jeff S.
Night Sky Murals
Award Winning Murals

www.NightSkyMurals.com (Product)
www.DarkSkyMurals.biz (Business Opportunity)

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Hi,

I'm chiming in late here, but just wanted to add my 2 cents. I'm a web & graphic designer and I also have encountered clients who question my fees. My solution is to outline how many hours it will take to complete a project, and then explain that the project will cost $X.00 per hour. When the client is able to see exactly what they are paying for, they usually either go ahead with the order, or they move on to another designer.

I've had a hard time sticking to my guns about pricing in the past, but now am determined to. The problem in the graphic design community is that there is usually always someone who is willing to complete a job at a budget price. I have to constantly remind myself to value my work, and ask for what my designs are worth.

~ C.A. Johnson
Trendy by Design ~ Modern, Affordable Web & Graphic Design for Women!
http://www.trendybydesign.com

Hi Angela,

Any luck with above suggestions? I think there are tons of SBOs who get this treatment. Would love to hear how you've resolved this issue.

Sincerely,
Angela

Angela Strosnider
~Virtual Office & Business Solutions~
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