Try pagebuzz.com they have simple to use tools, layouts and hosting. They also have great support by phone so when you don't know something you can call.

Regular hosts wont answer HTML questions or help you build pages. But pagebuzz is designed for people that don't know what they are doing but need a website. So they are used to dealing with people who have no experience.

Their shopping cart is also a monster of a program. I heard they were up for best shopping cart of the year, that should tell you something.

They have a working demo, so you can go in and test it out and see how it works before you buy it.