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Forum nameMarketing Mix
Topic subjectImproving your customer service
Topic URL
1625, Improving your customer service
Posted by Jerry Cheen, Wed Jun-01-11 06:02 AM
I had more than 60% bounces on my web-site (online store) and while seeking for the solution decided to test one of these live chats. I tried package and the bounce rate reduced to 45%.
I have 100-150 unique visitors and 3-7 chat requests a day. I didn`t change anything to the site so I suppose it works. Do you use live customer support feature on your sites? How effective is it?