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Forum nameMarketing Mix
Topic subjectImproving your customer service
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1625, Improving your customer service
Posted by Jerry Cheen, Wed Jun-01-11 06:02 AM
I had more than 60% bounces on my web-site (online store) and while seeking for the solution decided to test one of these live chats. I tried package and the bounce rate reduced to 45%.
I have 100-150 unique visitors and 3-7 chat requests a day. I didn`t change anything to the site so I suppose it works. Do you use live customer support feature on your sites? How effective is it?
1626, RE: Improving your customer service
Posted by Pepperfire, Fri Jun-03-11 04:22 AM
I don't have live chat. I've discovered that most people will just pick up the phone if there is a 1800 number on the site.

I would not be surprised to learn that there is a FREE module that goes with most of the website software that people are using these days for their sites. (I use Zen cart and it has one).

Hope this helps.

Tina Brooks
VP Marketing
Brooks Pepperfire Foods