I'm interested in starting a business where I would handle calls for classifed ads (rental properties, cars, homes for sale). However, I have no idea where to get information from regarding such a venture.

I'm not actually sure what it would be called (anyone have any ideas)? also not sure what type of equipment I would need (is there a specific phone that would accomodate such a task)? Any information anyone can offer would be greatly helpful....Please Help

Also, does it seem like a idea someone would use.

Thank you in advance.