Justin,

I just got this article from Magellans in my inbox about travel agent (it that is what you want to be called :-) ) :http://www.magellans.com/store/article/396?sssdmh=dm8.125100
It talks about how people are going back to travel agents in droves because of the service when something goes wrong and links to the industry. The one thing those website travel places don't have is good customer service. You are up the creek without a paddle if something goes wrong. I thought you might enjoy reading it.

Thanks,

Calvin Hanson, Traveler :-)
www.pgraphics.biz