Rachel,

Just thought I'd make a quick reply to say that I think your idea about email support for Quickbooks questions is fantastic- - I speak from the fact that I've been a Quickbooks user for over ten years, and I've often thought that as a business idea there were many bookkeepers or accountants that could capitalize on it if the effort were made. Myself, I've always resolved my own questions by trial and error, documentation and such...offering your email support would be a great solution for many people that use a very popular small business tool.

One area that I think would be great to expound on would be the taxline exporting. As a selling point, the automation could be a huge benefit for a business, and I think many people would choose a service that offered close support for such a feature.

kgc