I do bookkeeping for small business. One of the services I provide my clients is that they can call or e-mail me with questions. I can then walk them through the solution. With some clients I include this service in their regular fees, others I charge per time. Intuit (the maker of QuickBooks) offers phone support with a $50.00 per time fee or service packages.

Here's my question. If you have a bookkeeping or tech support question, does waiting for an email response or a call back fit your needs. I charge between $10-25 for a call, series of call or email solution.

Any feedback about this idea would be appreciated.

Rachel Martinez
RLM Services
www.KnoxvilleBookkeeper.com
Bookkeeping for Small Business
Getting QuickBooks to work for YOU