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Expert Answers to Biz Questions
Listen in! Pick up some expert advice to a reader's question that we selected from CyberSchmooz.
Why You Need a Trusted Courier to Transport your Goods
When it comes to shipping goods to your customers, it’s essential you choose a courier you can trust. Delivery services have come a long way over the past decade, with same and next day delivery now the preferred option for online shoppers.
Demand and expectations have changed, which means companies now need to ensure they’re providing the very best shipping service. Below, you’ll discover why you need a trusted courier to transport your goods.
Reliable couriers can save you money
One of the main reasons businesses stick with an average courier service, is because they’re worried about the cost of hiring a better one. However, due to increased competition and demand, even the most trusted couriers such as Parcel2Go.com, offer affordable rates.
You also need to consider the added cost benefits of using a trusted courier. As it increases customer satisfaction, it can also lead to repeat business and recommendations. You’ll also spend less time and money having to replace lost or damaged parcels and refunding unhappy customers. So, using a cheaper, unreliable courier could actually cost you more money than a trusted one.
Unreliable shipping can damage your reputation
One of the biggest risks of using an unreliable courier service is that it could seriously damage your reputation. Recent research shows that approximately 65% of consumers think a poor delivery service is one of the worst things that can happen when buying goods online. The trouble is, if the customer is unhappy, they’re going to let the whole world know about it.
Once other potential customers see you have negative reviews, they’re going to head right over to your competitors instead.
It helps to boost customer satisfaction
Perhaps the number one reason why you need to use a trusted courier service, is because it boosts customer satisfaction. If your customers are happy, they’re going to recommend you and give you excellent reviews.
If parcels are consistently late, they arrive damaged or they’re delivered by rude, unprofessional drivers, your customers aren’t going to be happy.
So, if you’re looking to boost customer satisfaction, protect your reputation and save, as well as earn more money, you’ll want to make sure you’re using a good, trusted courier service. Take a look online to see which couriers have the best reputation. It’s easy to switch couriers these days and it’s definitely worth doing if your current delivery service isn’t up to standard.
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