Expert Answers to Biz Questions
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Complex Business Programs That Require Great Third-Party Support
Every once in a while, you come across an amazing SaaS program that does everything you need it to do streamline your business operations. It might make it much easier to manage all your shipments, bill your clients, integrate various applications, and much more. But in many cases, these software programs come with a steep learning curve, and without the right support, you could spend a lot more money than you’d be making and waste valuable time.
Sure, these platforms usually come with their own support teams, but it helps to have a dedicated team who works solely on helping you get those software programs up and running. For this reason, when it comes to complicated software, it might be best to get third party support on your team. In fact, some software companies have dedicated Partner programs that they recommend for extended assistance. Here are a few software programs that could benefit from added support:
Google Analytics offers a wealth of tools for your website, but understanding and navigating it is an entirely different ballgame. The platform is the standard in providing businesses with the most solid way to glean insights on how visitors are engaging with your website. And it’s not only important to understand how to use Google Analytics to read data, but how to implement it in future strategies. Fortunately, there are many third-party agencies that work exclusively with Google Analytics, day in and day out.
For example, Luna Metrics helps businesses translate goals into measurable actions based on data, and makes it easy to communicate that information across your team. When searching for the right team to hire, ensure that they are a Google Analytics Certified Partner. Companies that have joined the Partner Program have demonstrated expertise in Google Analytics Solutions products, and their expertise has been verified by Google.
NetSuite is a business management software solution that helps businesses scale, gather real-time business analytics, and take advantage of comprehensive, industry-specific functionalities. It was officially acquired by Oracle in 2016, and now powers more than 40,000 organizations. But with so many resources, it isn’t always easy to manage, and requires training that’s just as comprehensive as the software itself.
Blytheco is one such company that offers NetSuite support services for businesses looking to leverage the software. Assistance includes set up and integration, and onsite or classroom training. And this type of assistance isn’t just geared towards business owners who are new to NetSuite -- those who are longtime customers often need additional help during management changes, overhauls, software upgrades, and employee training.
Wordpress Setup Services
Wordpress is the #1 most used platform for websites, and for good reason. It’s intuitive, has loads of customization features, and is highly reliable. However, Wordpress newbies can get lost in the shuffle when it comes to setting up their websites. Ever purchased a beautiful theme, installed it into your Wordpress platform, and refreshed the page to find that it looked nothing like what you saw in the Demo? Or attempted to install Wordpress hosting with your provider, but kept getting lost?
Wordpress setup and installation services aim to alleviate that stress by setting it all up for you, so you can work with an out-the-box website. The Envato Marketplace has dozens of options for help in this area, and most services fall around the $50 range, which is well worth it for the time and effort you’d spend as a beginner who isn’t accustomed to the platform and/or coding. Similarly, a quick search on Fiverr will yield several Wordpress setup services with great reviews. Do your research before choosing the right service for you.
ZenDesk aims to help any business improve their customer service through a variety of features and functions that help manage the customer experience. And as many business owners know, great customer service is at the heart of any business. Through ZenDesk (and similar services like FreshDesk), companies can live chat, online message, offer voice support, ticket portals, and view analytical data. It ensures that no customer inquiry goes unanswered, and are siphoned to the best team or agent best capable of fixing the issue
Keboola is just one ZenDesk partner that provides ZenDesk and ZenDesk Insights training and various other support services to help new users and employees learn more about the platform and its benefits. This will help you take full advantage of everything the platform has to offer. Otherwise, you might find it difficult to fully leverage the system to its maximum capabilities.
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DISCLAIMER: We hope whatever you find on this site is helpful, but be cautioned that it may not apply to your own situation, or be totally current at any given time. Idea Cafe Inc. and all of its current and past experts, sponsors, advertisers, agents, contractors and advisors disclaim all warranties with regard to anything found anywhere on this family of websites, quoted from, or sent from Idea Cafe. and its related sites, publications and companies. We also take no responsibility for comments published by others on these pages.
TRADEMARKS: The following are Registered Trademarks or Servicemarks of DevStart, Inc.: Idea Cafe®, Online Coffee Break®, The Small Business Gathering Place®, Take out Info®, Biz Bar & Grill®, Complaint-O-Meter®, A Fun Approach to Serious Business, CyberSchmooz, and BizCafe.