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Answer from our Guest Expert Donna Hall of The Right Answer, Customer Service Consultants
PAGE 3
Approaching Agreements with Potential Outsourcers
Let's hone some of those negotiating techniques so you're not going to give away the store.
First, decide what you want from this co-partner deal. Will you refer all customers looking for this particular service to the outside agency or will you consider taking on this type of work sometime in the future? This will help you determine whether or not you're interested in a short- or long-term contract with the outsourcing agency.
Have you thought about working with another independent contractor? Negotiating an agreement with other cleaning experts to get specialized work done is another option. But decide on pricing for your customer based on what the contractor charges you for the services.
Keep in mind now, this is your customer. While you're willing to share the business, it's critical the customer get treated with the best service possible. Lots of agencies want to partnership with other agencies. It makes good business sense. And it helps you both build a good customer base. However, good quality service is still the key ingredient for making this situation successful. Try to ensure some service standards in your agreements.
Lastly, once you've come to an agreement, put it in writing! Every detail must be clearly spelled out so that both parties understand what's expected. If the two of you have decided that you'll receive a 15% finders fee for each referral, put it in black and white. Any refunds or re-dos need to be covered as well. Think of all the details (big or small) and address them now, not later. It can save you from having egg on your face later.
Idea Cafe offers up an independent contractors agreement to help you get your outsourcing details down on paper.
Hope this helps.
Donna Hall of The Right Answer, Customer Service Consultants
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