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About our Guest Expert: Donna Hall of The Right Answer
After this, she was hooked on the high of making customer service departments click and worked her way up the customer service management ladder with USA Today. Along the way, she attended countless customer service seminars and workshops, where one day, she suddenly realized her true calling! So, she quit her nine-to-five job and like the rest of us, jumped feet first into self-employment! Donna started her consulting business, The Right Answer, about five years ago to train customer service professionals the right ways and the right answers in dealing with daily customer service challenges. Her two-day seminars and workbooks are chockful of the nitty gritty of customer service. Besides being a customer service guru, Donna's a whiz in the kitchen (which is almost a prerequisite for any Idea Cafe biz expert!). She whips up fancy feasts in her New York City home for her twin 18-year old sons and holds down the fort of her bustling biz at the same time. What a gal! Donna's Answers
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