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This Week's Featured Biz Question

After much frustration of my own finding good customer service, and after hearing so many other people complain, I'm considering starting a customer service company for local businesses in my community. I have a medical and sales background, but due to health problems cannot drive the distances and need to work from home. I have a complete home office already set up. My questions: How do I go about checking out the feasibility of this working and how do you charge for service-type businesses? Any insights and suggestions will be greatly appreciated.


Each week we pluck reader questions from CyberSchmooz and ask our savvy biz experts to give you their ideas -- compliments of the house! Got biz questions of your own brewing? Go post 'em in Idea Cafe's CyberSchmooz. You'll get peer-to-peer help from fellow entrepreneurs. And bookmark this page so you can check back here soon -- maybe our experts will single out YOUR question next!

Have a biz question of your own? Go post it in Idea Cafe's CyberSchmooz

Answer from our Guest Expert Donna Hall of The Right Answer, Customer Service Consultants

Sounds like a Terrific biz idea, Julie! Customer service is a 'must have' in today's busy markets. By blending expert advice, your savvy sales skills, and an enthusiastic marketing plan, you'll have a robust recipe for a successful business.

Start-up is one of the most challenging aspects to any business idea. Tackling it step-by-step will seem less overwhelming than trying to accomplish everything at once. Remember to set short-term goals for yourself. Try using a planner to determine when you want to get what done. Your questions were excellent in determining starting steps for your business, let's tackle some of those issues.

Get Your Business Specifics.

Pinpointing exactly what great customer services you'll be providing will help you get started. For example, you mentioned starting a customer service company for local businesses in your community. But answer these questions first.

  • Would you act as a consultant by training service employees on their jobs and professionally speak at seminars about good customer service?
  • Or would you charge for information and consulting advice online by creating your own website or using a video monitor?

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About the Expert

Donna Hall Donna Hall, President of The Right Answer
Donna has been making customers happy and satisfied for more than 15 years. She learned to be a customer service whiz in the medical and newspaper industries. more

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