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Marketing & SalesCustomersNetworking

Ask other biz owners how they deal with cranky customers and retention strategies. Any customer service question and comments are welcome in Idea Cafe's Daily Grind message forum.

The Latest Hot Topics:

What flavor should your "Marketing Mix" be? Come fork over marketing questions or serve up your own sizzling sales/promo tips...... Go

Q & A with Idea Cafe Experts

Customer Retention Strategies
Keep those customers coming back for more with a customer retention plan. Get the how-to's from Peter Hupalo, resident guest biz expert.

Phone Phobia Advice
Warm up to cold calling prospective clients with hip tips from guest biz expert, Lillyvette Montalvo.

Turn a "No" Into a "Yes" Tired of hearing negatives in your biz day? Take the bite out of rejection with savvy secrets -- compliments of Coffee Talk with Experts.

Biz expert Mark Bower on Handling objections

"How can you please everyone all the time?" Kent Capener shares ideas on how to meet the customer's needs


Q & A with Idea Cafe Expert Donna Hall

Idea Cafe Expert Donna Hall gives ideas on Listening to the customer.

Pointers on how to handle hard-to-please customers

Ideas on how to keep your cool when tempers heat up!

Donna shares her list of books on customer service

Tips and ideas on how to handle & possibly avoid those last-minute cancellations.

Idea Cafe expert Donna Hall gives advice on how to hurry up your client

Dealing with an incompetent contact whose company is one of your best customers ... Your staff has had it with her: how far do you go?

Ideas on how to motivate employees to excel in customer service.

Helping employees be more people-friendly.


Cost Effective Service Plans
Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer tough service questions. Smart service plan advice.

Smart Service Strategies
Customer Service For Dummies� dishes up tips and strategies for the customer service veterans and rookies looking to fine-tune their skills. A refreshing service source!

Play Games to Train Your Reps!
The Big Book of Customer Service Training Games features fun-filled 50 creative activities that teach the basics of treating customers with respect, listening well & smoothing out ruffled feathers. Get your copy today!

Three Secrets to Super Customer Service!
Here's a hint: You have to more than nice! Smile Training Isn't Enough spills the beans on these and other customer service secrets. A must-have for any small biz.

Service Ideas from the Pros
Breakthrough Customer Service: Best Practices of Leaders in Customer Support shares first-hand success service stories from experts that explore every aspect of the field.


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